A few weeks ago, Google launched a new "Digital Marketing Certification" course meant to help entry-level aspiring marketers to get a better understanding of the world of digital marketing, as well as to help companies better understand their own digital marketing. So, we figured it would be helpful to you, our clients and potential future clients, to summarize and break down the new pieces of information that we have gleaned from the course, as well as look into some information that Google ended up having to correct.
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Customers have lots of ways to get the service they deserve today. They no longer have to spend hours on the phone waiting for answers. Instead, they can just reach out to a brand on social media.
Unfortunately, social media and customer service have a tenuous relationship. While half of all consumers expect businesses to respond to problems through social media channels, nearly 30% of people say they’ve had a negative experience with a brand on social media, and nothing could be worse for your business than poor customer service online.
Why do you need to improve your social media customer service right now? Take a look.
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According to the National Association of Realtors, 57% of realtors are using social media on a daily basis. If your firm isn’t using social media to market your properties yet, it’s certainly time to consider this marketing avenue.
It can help you reach a wider, more targeted audience. It could even serve as your key lead generator. As much as real estate social media marketing can help your firm, though, it can also be a fairly overwhelming experience if you’re just getting started.
Where do you even begin to find success on this marketing channel? These tips can help.
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Music artist Phil Collins once said, “Anticipation is half the fun.” Often building up to an event is as much fun for your customers as the event itself, and the single best way to do that today is through social media marketing for events.
How can you be sure the financial and time investment you put into that marketing strategy, though, really pays off in the long run?
These tips can help.
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Back in 2017, influencer marketing really picked up. Well, it's now an $8 Billion industry. And it’s not slowing down. At first, like many new things, people thought it was a fad. It has since been following the 'adopter curve', meaning that there are a few categories of adopters: innovators, early adopters, early majority, late majority, and laggards. The general consensus is that we are still in the early majority category. Many companies, especially brands, have gone past realizing the potential of influencers to the point of utilizing them and spending serious marketing dollars on them. But many other brands still haven't committed any portion of their marketing budgets to influencers.
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Facebook Live video is a league of its own. A completely different strategy needs to be put in place in order to deliver a successful Facebook Live video, and even with a good concept, it can be tricky to really get what you want out of it.
The first thing to keep in mind is to be realistic. Testing out this concept is the best way to learn what works and what doesn’t. But don’t just use it because it's there. Have a purpose for all Live Videos and make sure you stay on brand. Here are the 7 best practices for Facebook Live Videos:
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Alright, everyone wants to grow their business. Growth is the default setting for most people. If we don't feel like we're moving forward, learning new things and improving, then we feel stuck. In the business world, if you're not growing and improving, then you're losing to the competition. Now, both marketing agencies and advertising agencies are designed to help your business grow. But, which one is right for you? Well, it all depends on your goals. In this article we dive into the marketing vs. advertising agencies conversation.
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If you are a B2B company, or you’re trying to reach people in the workplace, then LinkedIn is the place to be. Many companies have salespeople hammering the phones all day long, and many are STILL overlooking the opportunities that lie on LinkedIn.
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Google has remained at the top of the search engine world for nearly two decades - an eternity in technology years.
The giant has done so not by adapting to the needs of consumers, but by shaping them.
From autocomplete to semantic search, the minds at Google have given searchers what they need - before they knew they needed it. It’s not surprising, then, that a new change was recently rolled out.
The world’s biggest search engine extended the length of titles and descriptions.
In managing social media profiles, one of the biggest fears that clients tell us relate to how negative comments and criticism should be handled on social networks. For example, what should a company do when a facebook user posts something negative on the company wall, or about the company?
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